Returns Policy

Return Information

We supply products from the World’s leading manufactures, but understandably from time-to-time things can go wrong or faulty & you may need to arrange a return.

The good news is all our products are supplied with local NZ warranties & we have a dedicated returns team ready to help.

 

Damaged, Defective or Incorrect Items

On the rare occasion your item arrives faulty (dead on arrival), damaged or is not the item you ordered it is important you get in contact with us

immediately so we can resolve the problem urgently. We allow customer 2 days from accepting product to raise any DOA or Damaged queries for review.

 

Faulty Items

Many of our manufacturers require the end user to contact them directly to troubleshoot product issues via their support line, if deemed faulty a authorization number will be issued for you to supply to us, we will then issue you a reference to send back the product to us. You are responsible for the return of faulty items (you must return everything including accessories that might be included), unless the manufacturer’s warranty offers a collection or onsite repair/replacement.

We will make sure that your problem is resolved either ways.

If you believe an item has developed a fault please fill in our return form. All faulty repairs and replacements go direct to the local distributor/service agent and are repaired or replaced under warranty. Many of our products warranty claims are handled by the manufacturer directly.

Product Compatibility Issues

Please choose your product carefully.

We try to provide as much information on each component as possible but due to a range of hardware & software compatibility/conflict issues we cannot guarantee your item will work with your system configuration. If the component is incompatible it does not mean it is faulty.

 

Loss of Data

It is your responsibility to back up your data. Failure to back up may result in loss of valuable data. If you need to return an item, please note that assessment and/or repair of the item may result in the loss of data. We are not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products.

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